Exchange and Refund Policy

Return Conditions

To be eligible for a return, please ensure that all of the following requirements are met:

• The item was received within the past 7 days.

• The item must be unused and in the same condition as when you received it.

• The item must be in its original packaging.

• All gifts (including gift cards) must be returned with the product. Otherwise, the retail value of the gift will be deducted from the refund.

• A copy of the order receipt must be presented when returning the item.

We reserve the right to refuse the return of any item that does not meet any of the above return conditions.

Return Process

Please fill out the online return application form at https://forms.gle/nbEVBQsnYZurPF5b8. All shipping fees related to returns will not be refunded.

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will process a refund to your credit card (or original method of payment). Depending on your card issuer's policies, you will receive the refund within approximately 2-4 weeks.

This Chinese version is for reference only. In case of any discrepancies between the Chinese and English versions, the English version shall prevail.

Contact Us

If you have any questions regarding our exchange and refund policy, please contact us:

By email: info@dincey.com