【EXCLUSIVE! Buy a Ring, Get a Free Ring Sizer】Measure your size first, receive your ring later Learn More

FAQ

Is DINCEY trustworthy?

Absolutely. Our production line has over 10 years of experience in fine jewelry craftsmanship and complies with the international ISO 9001:2015 standards. We are also a certified brand seller on Amazon US. Our jewelry is trusted by international customers across the US, Europe, Hong Kong, Macau, and Taiwan.

Additionally, DINCEY holds registered trademarks in both Hong Kong and the United States. We are Meta-verified on Instagram (@dinceyofficial) and recognized as a Carousell Premium Seller (purple diamond badge). Our products have been endorsed by multiple popular local KOLs. You can shop with full confidence.

Do you provide moissanite certificates?

We guarantee all our moissanite stones meet international quality standards and can easily pass diamond testers.

However, we do not provide “GRA” or “GIA” certificates.

GIA currently does not certify moissanite.
The so-called “GRA certificate” found on the market closely resembles GIA’s design, but often contains errors and is not officially registered in Hong Kong or the US, making its authenticity questionable.

We advise customers to be cautious of sellers who offer GRA certificates.

Click here to learn more about moissanite certificate authenticity.

What if I’m not satisfied with my purchase? Can I return or exchange it?

Yes — we offer a 7-day return guarantee under the following conditions:

Returned within 7 days, unused, and in brand-new condition
Sent back in original packaging with all free gifts (if applicable)

Please note: Return shipping costs are non-refundable. Learn More

When will my order be shipped? How can I track it?

After placing an order, you’ll receive a confirmation email, followed by a shipping notification once your order is dispatched.

In-stock items: Ship within 1–2 business days (as early as same-day) via SF Express
Made-to-order items: Ship within 4–6 business days

If you need urgent delivery, 👉 Click here to contact us.

After placing an order, you’ll receive a confirmation email, followed by a shipping notification once your order is dispatched.

Do you have a physical store?

We’re currently preparing our first offline channel in Central, Hong Kong, expected to launch in 2025. Stay tuned, and thank you for your continued support!