Privacy Policy

Your privacy is important to us at Dincey Limited. Our policy is to respect your privacy and comply with all applicable laws and regulations relating any personal information that we may collect about you, including through our website, https://dincey.com, and any other websites that we own and operate.

Personal information is any information about you that can be used to identify you. This includes information about you personally, such as your name, address, and date of birth, as well as information about your device, payment details, and even how you use our website or online services. If our website contains links to third-party websites and services, please note that these websites and services have their own privacy policies. After clicking on any links to third-party content, you should read their published privacy policy information about how they collect and use personal information. This privacy policy does not apply to any activities after you leave our website.

This policy is effective from August 27, 2021.

Last updated: February 5, 2023.

Information We Collect

We collect information that falls into one of two categories: "voluntarily provided" information and "automatically collected" information. "Voluntarily provided" information refers to any information that you intentionally and actively provide to us when using or participating in any of our services and promotional activities. "Automatically collected" information refers to any information that your device automatically sends during the process of accessing our products and services.

Log Data

When you access our website, our servers may automatically record standard data provided by your web browser. This may include your internet protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the amount of time you spend on each page, and other details about your visit. Additionally, if you encounter certain errors while using this website, we may automatically collect data about the error and its occurrence. This data may include technical details about your device, the actions you were attempting to perform when the error occurred, and other technical information related to the problem. You may or may not receive notifications about such errors, even if they have already occurred at the time of their occurrence, or what the nature of the error is. Please note that while this information may not identify individuals on its own, it can be combined with other data to identify individuals.

Device Data

When you access our website or interact with our services, we may automatically collect data about your device, such as:

• Device type
• Operating system
• Unique device identifiers
• Device settings
• Geographic location data

The data we collect may depend on individual settings of your device and software. We recommend that you review the policies of your device manufacturer or software provider to understand what information they provide to us.

Personal Information

We may request that you provide personal information, such as when you subscribe to our newsletter or contact us, which may include one or more of the following:

• Name

• Email

• Social media data

• Date of birth

• Phone/mobile number

• Home/mailing address

User-generated Content

We consider "user-generated content" to be comments, ratings, image and/or video materials voluntarily provided by our users for publication on our website or reposting on our social media channels. All user-generated content is associated with the account or email address used to submit the material. Please note that any content you submit for publication purposes will be publicized after (and any subsequent review or moderation process). Once published, it may be accessed by third parties not covered by this Privacy Policy.

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have legitimate reasons to do so. In such cases, we only collect personal information that is reasonably necessary to provide services to you.

Collection and Use of Information

We may collect your personal information when you perform any of the following actions on our website:

• Register for an account
• Purchase any products and/or services
• Purchase subscriptions
• Participate in any contests, competitions, draws, and surveys
• Register to receive our updates via email or social media channels
• Access our content using a mobile device or web browser
• Contact us via email, social media, or any similar technology
• Mention us on social media

We may collect, hold, use, and disclose information for the following purposes and will not further process personal information in a manner that is incompatible with these purposes:

• To provide you with the core features and services of our platform

• To enable you to customize or personalize your experience on our website

• To process any transaction or payment that is ongoing

• To provide you with products and/or services

• To contact and communicate with you

• For analytics, market research, and business development, including the operation and improvement of our website, related applications, and relevant social media platforms

• For advertising and marketing, including promotional information about our products and services, and information about third parties we believe may be of interest to you

• To consider your job application

• To enable you to access and use our website, related applications, and relevant social media platforms

• For internal record-keeping and management purposes

• To hold contests, draws, and/or provide you with additional benefits

• To comply with our legal obligations and to resolve any disputes we may encounter

• To attribute any content submitted by you that we publish on our website (e.g., posts and comments)

• For safety and to prevent fraud, and to ensure that our website and applications are secure, guaranteed, and used in accordance with our terms of use:

• Used for technical assessments, including operating and improving our applications, related applications, and related social media platforms.

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, if you provide us with your location, we may combine it with general information about currency and language to provide you with an enhanced experience on our website and services.

Security of your personal information:

When we collect and process personal information, we will protect it in a commercially acceptable manner, while retaining the information to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. Although we will make every effort to protect the personal information you provide to us, we recommend that no electronic transmission or storage method is 100% secure, and no one can guarantee absolute data security. You are responsible for choosing any password and its overall security strength to ensure the security of your own information within our service range. For example, ensure that any password related to accessing your personal information and account is secure and confidential.

We retain your personal information for a limited period of time:

We only retain your personal information when necessary. The time period for this may depend on the purpose for which we are using your information under this Privacy Policy. For example, if you provide personal information to us when creating our account, we may retain this information for as long as your account exists on our system. If we no longer need your personal information for this purpose, we will delete or anonymize it by deleting all details that identify you. However, we may retain your personal information for archiving purposes in compliance with legal, accounting or reporting obligations, or for public interest, scientific or historical research purposes, or statistical purposes, if necessary.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

• Our company's parent, subsidiary, or affiliated companies
• Third-party service providers, to enable them to provide services, including (but not limited to) IT service providers, data storage, hosting and server providers, advertising networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment system operators
• Our employees, contractors, and/or related entities
• Our existing or potential agents or business partners
• Sponsors or promoters of any competition, sweepstakes, or promotion we hold
• Credit reporting agencies, courts, law enforcement agencies and regulatory bodies, if you fail to pay for goods or services we provide to you
• Courts, law enforcement agencies, regulatory bodies and officials as required by law, in connection with any actual or potential legal proceedings, or to establish, exercise, or defend our legal rights
• Third-party assistance in providing information, products, services, or direct marketing to you, including agents or subcontractors
• Third parties that collect and process data
• Entities that purchase or transfer all or a substantial part of our assets and business

The third parties we currently use include: Google Analytics

International Transfer of Personal Information

The personal information we collect may be stored and/or processed in the United States, United Kingdom, Brazil, Lithuania, Singapore, and Indonesia or locations where our partners, affiliated companies, and third-party providers maintain facilities. The country/region where we store, process, or transfer your personal information may have different data protection laws from the country/region where you originally provided the information. If we transfer your personal information to third parties in other countries/regions: (i) we will do so in accordance with applicable legal requirements; (ii) we will protect the transferred personal information in accordance with this Privacy Policy.

Your Rights and Control over Your Personal Information

• Your Choices: By providing us with personal information, you understand that we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You are not required to provide us with personal information, but not doing so may affect your use of our website or products and/or services provided on or through the website.

• Information from Third Parties: If we receive personal information about you from third parties, we will protect it in accordance with this privacy policy. If you are a third party providing personal information about someone else, you represent and warrant that you have obtained that person's consent to provide us with their personal information.

• Marketing Permissions: If you previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details provided below.

• Access: You may request that we provide you with details of your personal information.

• Correction: If you believe that any information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or outdated.

• Non-Discrimination: We will not discriminate against you for exercising any of your rights with respect to your personal information. We will not deny you goods or services and/or charge you a different price or rate for goods or services unless necessary for us to provide you with a specific service or quote (e.g. processing and fulfilling orders), or as otherwise permitted by law, including by offering discounts or other benefits, imposing penalties, or providing you with different levels or quality of goods or services.

• Data Breach Notification: We will comply with applicable laws regarding any data breaches.

• Complaints: If you believe that we have violated any applicable data protection laws and wish to make a complaint, please contact us using the details provided below and provide us with full details of the suspected violation. We will promptly investigate your complaint and respond to you in writing, setting out the outcome of our investigation and the steps we will take to address your complaint. You also have the right to contact a regulatory or data protection authority with respect to your complaint.

• Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy or use the unsubscribe functionality provided in the communication. We may need to request specific information from you to help us confirm your identity.

Use of Cookies

We use "cookies" to collect information about your activities on our website and about you. A cookie is a small piece of data that our website stores on your computer and is accessed each time you visit us, so we can understand how you use our website. This helps us provide content tailored to your preferences. Please refer to our Cookie Policy for more information.

Business Transfers

If we or our assets are acquired, or in the event that we go out of business or enter bankruptcy, including your personal information, we may include data in the assets transferred to any party that acquires us. You acknowledge that such transfers may occur and that any party that acquires us may continue to use your personal information as set forth in this policy, and they will be required to assume all ownership or usage rights that we have with respect to such information.

Limitations of Our Policy

Our website may link to external websites that are not operated by us. Please note that we cannot control the content and policies of these websites and are not responsible or liable for their respective privacy practices.

Changes to Our Policy

We may change our privacy policy at our discretion to reflect changes in our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes on the same link you used to access this privacy policy. If the changes are significant or required by law, we will contact you (based on your chosen communication preferences) and all our registered users, providing new details and links to the updated or changed policy. If required by law, we will obtain your consent or give you the opportunity to opt-in or opt-out (as applicable) of any new uses of your personal information. This Chinese translation is for reference only. In case of any discrepancies between the Chinese and English versions, the English original shall prevail.

Contact Us

For any questions or concerns regarding your privacy, please email us at info@dincey.com.